Refund Policy
Last updated 13 September 2026
30-day money-back guarantee
If you are not happy with a token pack you bought from Subtitle Studio, you can ask for a full refund within 30 days of your order date. Quantum Build Consultancy limited stands behind this guarantee for every token pack sold on this site.
How to request a refund
Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all our orders. To request one, visit paddle.net with the email address you used at checkout, or contact us at the address published on our website and we will help. Paddle's own refund policy also applies to your order.
Tokens returned automatically
Separately from refunds, if a transcript or a translation fails on our side, the tokens it used are returned to your balance automatically. You do not need to ask for that.
After a refund
When a refund is issued, any unused tokens from that purchase are removed from your balance. The money is returned to your original payment method, usually within five to ten business days depending on your bank.
See also our Terms & Conditions and Privacy Notice.