Terms & Conditions

1. Who you are dealing with

Subtitle Studio is operated by Quantum Build Consultancy limited ("we", "us", "our"). When you use Subtitle Studio you are entering into an agreement with Quantum Build Consultancy limited.

2. Accepting these terms

By creating an account or continuing to use the service you agree to these terms. If you are using the service for an organisation you confirm you have authority to accept these terms on its behalf. If you are using it as an individual you confirm you are of legal age in your country.

3. What the service does

Subtitle Studio takes video you upload, produces a timed transcript of the speech in it, translates that transcript into the languages you choose, and lets you download subtitle files or a copy of your video with subtitles shown on the picture. Transcription and translation are produced by automated systems and may contain errors. You are responsible for checking and editing the results before you publish or rely on them, and they should not be used for regulated professional advice without human review.

4. Your account

Keep your sign-in details confidential. You are responsible for everything that happens under your account. Please give accurate information and keep it up to date.

5. Acceptable use

You must not use Subtitle Studio to:

• break the law or infringe anyone's rights;
• commit fraud, send spam, or impersonate other people;
• upload video you do not have the rights to, or create misleading edits, deepfakes, hate speech or other harmful content;
• interfere with the security of the service, including malware, probing, scraping or circumventing usage limits;
• reverse engineer, resell or redistribute the service or its output as a competing product.

You confirm you own or have permission to use every video and any other content you upload, and you are responsible for how you use the transcripts, translations and exported files you create. If a rights holder contacts us at the address below with a complaint, we will review it, may remove the content, and may close accounts that repeatedly infringe. We may also remove content or refuse output that breaks these rules.

6. Your content

Your videos, transcripts and translations remain yours. You grant us a limited licence to store and process them only so we can provide the service to you. You can delete them at any time from your library.

7. Our intellectual property

We own the service itself, including its software, design, documentation and branding. You get a limited, non-exclusive, non-transferable right to use it while your account is active.

8. Tokens, payment and tax

Subtitle Studio is pay as you go. You buy tokens and spend them when you create a transcript or a translation. Tokens are not a subscription, they do not renew automatically, and they do not expire while your account is open. Prices are shown on our pricing page and any local tax is added at checkout.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax and refund mechanics are governed by Paddle's Buyer Terms. See our refund policy.

9. Availability

We work to keep the service running but we cannot guarantee it will be uninterrupted or error free, and we may change or withdraw features.

10. Suspension and closure

We may suspend or close your account for a material breach of these terms, non-payment, a security or fraud risk, or repeated or serious misuse. When access ends you may export your files during a reasonable window, after which we may delete them. You can close your account at any time by contacting us.

11. Warranties and liability

To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose. We are not liable for indirect or consequential loss, including lost profits, data or goodwill, and our total liability is capped at the fees you paid us in the twelve months before the claim. Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or anything else that cannot be excluded by law.

12. Indemnity

You agree to cover us against claims arising from the content you upload, your unlawful use of the service, or your breach of these terms.

13. General

These terms are governed by the laws of Ireland and the Irish courts have jurisdiction. You may not transfer your rights under these terms without our consent; we may transfer ours as part of a merger or acquisition. Neither of us is responsible for delays caused by events beyond our reasonable control.

14. Contact

Quantum Build Consultancy limited — questions about these terms can be sent to the contact address published on our website.